سياسة الاسترداد

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

The item must be in the same condition that you received it, unused, with its tags intact, and in its original packaging for your return to be accepted. You will also need your purchase receipt or proof of purchase.

To start a return, you can contact us at theglassatelier.alfonso@gmail.com. 

Return shipping costs are the buyer's responsibility.

• Return-after-notice timing — the customer must send items back within 14 days of notifying you
• Refund timing — you must issue a refund within 14 days of receiving the returned item (or proof of shipment)
• Standard outbound shipping — you must refund the original standard shipping cost
• Return shipping responsibility — clarify who is responsible for covering the cost (if the customer pays, this must be clearly stated in advance)

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day EU Cooling-off Period Without prejudice to the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. Just as with the previous policy, the item must be in the same condition that you received it, unused, with its tags intact, and in its original packaging. You will also need to have your purchase receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected your returned item, and let you know if your refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card issuing entity may take some additional time to process and finalize the refund.